Military Necklace - Harris Jewelry's website, which once boasted of "exceptional customer service" for military personnel and their families, has been repurposed as an information and refund application pit stop. Attorneys in the coalition are urging service members and family members to file a claim -- for "up to $1,000+" -- there, even if they are unsure about their eligibility.
Related: I Don't Work Here, Does Not Work Here, Part 46 I Don't Work Here, Does Not Work Here, Part 45 I Don't Work Here, Does Not Work Here, Part 44 I Don't Work Here, Does Not Work Here, Part 43
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I Don't Work Here, Does Not Work Here, Part 42 Among other requirements outlined in the settlement, Harris Jewelry was ordered to stop collecting millions in outstanding consumer debt, provide refunds, contact consumer reporting agencies to request a cessation of negative credit reports leveled against affected consumers, and shut down completely once those requirements are met
. Local Storage seems to be disabled in your browser. For the best experience on our site, be sure to turn on Local Storage in your browser. Harris Jewelry agreed to close down as part of its FTC settlement.
An attorney for the North Carolina Attorney General's Office told Military.com a version of the statement was shared by the coalition across affected states. "Harris Jewelry was well-known in military towns due to salespersons attracting service members with teddy bears dressed in military uniforms, and also for sale of items like the Mom's Medal of Honor," said a statement shared with Military.com by North Carolina's Attorney
General Office. Now, a group of state-level Department of Justice officials -- some of whom represent states with large military bases -- is encouraging veterans and service members to get their money back before an April 15 deadline, and reminding them that any outstanding debt owed
to Harris "is now $0." Harris Jewelry, a seller that hawked gems, rings and trinkets at post exchanges across the country on military bases, agreed to pay $34.2 million last summer for "deceptively" adding costly protection plans to service members' purchases and claiming that financing their jewelry would raise
the credit scores of troops and their families, according to the Federal Trade Commission. A very sweet "little old lady" customer comes in on a particularly slow day. I show her around the store and chat about our products and life in general for about half an hour, the whole time thinking I am putting in the customer relationship time and laying the groundwork for her future business.
Then, she turns to me and says: The lawyer from the North Carolina Attorney General's office said that funds from the July 2022 settlement, $10.9 million of which is for the deceptive purchase protection plans, according to the FTC, have been earmarked for service members affected by the scam.
The coalition estimates that more than 47,000 consumers are eligible for recoupment from either Harris Jewelry or its finance company, Consumer Adjustment Corp. Only 10,836 -- roughly 23% of affected consumers -- have filed a claim thus far, according to a statement from the New York Attorney General's Office -- a statistic that state lawyers find concerning as the looming spring deadline approaches.
"Service members have historically been targeted with abusive business practices, in large part because of their steady paychecks, frequent moves, and the extra pressure to maintain financial solidity for military readiness," a statement from the Office of the New York State Attorney General said
. "Harris is the latest in a series of cases brought by states attorneys general and federal consumer agencies to fight back against predatory businesses targeting soldiers. It is critical to take the profit out of deceiving those who serve our country."
"In several instances, the company offered items for sale and gave the false impression that the protection plan was not optional or was required to finance the purchase, when it was in fact optional," the FTC said in a statement last year.
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In 2021, service members, veterans and their family members accounted for nearly 4% of all fraud, identity theft and other scams reported to the FTC -- a rising statistic that has resulted in hundreds of millions in losses in the last five years.
A statement from the New York office said that if funds are not recovered by the April 15, 2023, deadline, money marked as "overpayments" will go to individual state unclaimed funds. But any unclaimed refunds will go back to the defendants of the settlement -- Harris Jewelry and its financiers.
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